Standardization and Tacit Knowledge Interaction and Practice in the Survey Interview 1st Edition by Douglas W Maynard, Hanneke Houtkoop Steenstra, Nora Cate Schaeffer, Johannes van der Zouwen ISBN 0471358290 9780471358299

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Product details:

ISBN 10: 0471358290

ISBN 13: 9780471358299 

Author: Douglas W. Maynard, Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer, Johannes van der Zouwen

An interdisciplinary look at interaction in the standardized surveyinterview

This volume presents a theoretical and empirical inquiry into theinteraction between interviewers and respondents in standardizedresearch interviews. The editors include a range of articles thatshowcase the perspectives of conversation analysts,ethnomethodologists, and survey methodologists, to gain a morecomplete picture of interaction in the standardized surveyinterview than was previously available.

This book is the first to focus solely on the interactionalsubstrate or conversational architecture of interviewing. It offersa range of insights into standardized interviewing as interactionand forms a bridge between survey methodology and the study ofinteraction and tacit practices. The articles are arranged intofour subject groups: theoretical orientations, survey recruitment,interaction during the substantive interview, and interaction andsurvey data quality. Articles include:
* Interactions in telephone surveys
* Recruitment of respondents
* Respondent laughter
* Interaction coding
* Impact of technology on interaction
* Occasions for interviewer intervention

Standardization and Tacit Knowledge serves as a one-of-a-kindreference for survey methodologists, linguists, and researchers andalso as a postgraduate coursebook in survey interviewing.

Table of contents:

PART 1: THEORETICAL ORIENTATIONS

1. Standardization and Its Discontents (D.W. Maynard and N.C. Schaeffer)
2. Why Study Interaction in the Survey Interview?: Response from a Survey Researcher (J. van der Zouwen)
3. A Collaborative View of Standardized Survey Interviews (M.F. Schober and F.G. Conrad)
4. Conversation with a Purpose—or Conversation? Interaction in the Standardized Interview (N.C. Schaeffer)
5. The Living Text: Written Instructions and Situated Actions in Telephone Surveys (M. Lynch)
6. Survey Interviews as Talk-in-Interaction (E.A. Schegloff)

PART 2: RECRUITMENT TO PARTICIPATE IN THE SURVEY INTERVIEW
7. Introductory Interactions in Telephone Surveys and Nonresponse (M.P. Couper and R.M. Groves)
8. Opening and Closing the Gate: The Work of Optimism in Recruiting Survey Respondents (D.W. Maynard and N.C. Schaeffer)
9. Effects of Introduction in Large-Scale Telephone Survey Interviews (H. Houtkoop-Steenstra and H. van den Bergh)
10. Refusal Conversion and Tailoring (D.W. Maynard and N.C. Schaeffer)

PART 3: INTERACTION BETWEEN INTERVIEWER AND RESPONDENT
11. Questioning Turn Format and Turn-Taking Problems in Standardized Interviews (H. Houtkoop-Steenstra)
12. Occasions for Intervention: Interactional Resources for Comprehension in Standardized Survey Interviews (N.C. Schaeffer and D.W. Maynard)
13. Achieving Understanding in the Standardized Survey Interview: Repair Sequences (R.J. Moore and D.W. Maynard)
14. Ad Hoc Inquiries: Two Preferences in the Design of Routine Questions in an Open Context (J. Heritage)
15. Standardization vs. Rapport: How Interviewers Handle the Laughter of Respondents During Telephone Surveys (D. Lavin and D.W. Maynard)
16. How Uniform Is Standardization? Variation Within and Across Survey Research Centers Regarding Protocols for Interviewing (J. Viterna and D.W. Maynard)

PART 4: INTERACTION AND SURVEY DATA QUALITY
17. Transcribing, Coding, and Analyzing Verbal Interaction in Survey Interviews (W. Dijkstra)
18. Testing Questionnaires Using Interaction Coding (J. van der Zouwen and W. Dijkstra)
19. How Interviewers Make Coding Decisions (T. Hak)
20. The Impact of Technology on Interaction in Computer-Assisted Interviews (M. Fuchs)

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Tags: Douglas W Maynard, Hanneke Houtkoop Steenstra, Nora Cate Schaeffer, Johannes van der Zouwen, Standardization, Tacit Knowledge, Interaction, Practice, Survey Interview