Your consumer rights 2nd Edition by Angela Clark, Rosy Border ISBN 1859418546 9781859418543

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Product details:

ISBN 10: 1859418546

ISBN 13: 9781859418543 

Author:  Angela Clark, Rosy Border 

This book contains advice on your rights as a consumer. If you have ever purchased faulty goods or experienced unsatisfactory service, this book puts you in control of the situation.

Table of contents:

1. Think before you buy

2. ‘Right is might’

3. Emotional wear and tear—is it worth it?

4. A binding contract

5. Supply of goods

6. Safety

7. Distance selling

8. The right to written information

9. Buying cars

10. New cars

11. Stolen cars

12. Holidays from hell

13. Price

14. Financial security

15. Contracts for services

16. Quality of service

17. Check the small print

18. The spin—and the truth

19. Stand your ground

20. Successful complaining

21. Before you start Trading Standards

22. Unsatisfactory services

23. Ombudsmen for all occasions

24. Probable effect

25. Be organised!

26. If they still won’t see reason

27. See you in court

28. Claim online

29. The ‘nitty gritty’—filling in the claim form

30. What can the defendant do?

31. Standard Letters

32. Faulty goods Standard Letter 1

33. Non-Standard Letters

34. The dodgy curtain pole

35. Information for a specimen holiday claim

36. Useful contacts

37. Free information

38. Trading Standards

39. Holidays in hell

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Tags: Angela Clark, Rosy Border, Your, Consumer, Rights