Assessing Business Excellence A Guide to Self Assessment 2nd Edition by Leslie Porter, Tanner ISBN 1136427899 9781136427893

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Product details:

ISBN 10: 1136427899

ISBN 13: 9781136427893

Author:  Leslie J. Porter, S. J. Tanner 

Assessing Business Excellence: A Guide to Self-Assessment 2nd Edition: For all practitioners who seek to use total quality management to improve their organization’s effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.
The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance.
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

 

Assessing Business Excellence: A Guide to Self-Assessment 2nd Edition Table of contents:

Part One: The Case for Business Excellence

• 1. Introducing Business Excellence

  • Introduction
  • Business Excellence – The Pedigree
  • The Core Themes of Excellence
  • Quality Awards and Excellence
  • The Development of Self-Assessment
  • An Overview of the Self-Assessment Process
  • Achieving Organizational Excellence
  • The Excellence Maturity Model
  • Summary

• 2. The Case for Business Excellence

  • Introduction
  • JUSE Deming Prize Winner Study
  • General Accounting Office Study of Baldrige Winners
  • Philips Taiwan Case Study
  • Review of Baldrige Winners
  • NIST Share Price Performance of Baldrige Winners
  • Powell’s Search for Competitive Advantage
  • Study on Self-Assessment Using the EFQM Excellence Model® Across Europe
  • Survey of Australian and New Zealand Organizations
  • The x-Factor Report
  • The Model in Practice
  • The Effectiveness of Business Excellence in the Automotive Industry
  • Use of the EFQM Excellence Model® in UK Public Sector Organizations
  • Financial Performance of US Award Winners
  • Study of the Economic Impact of Quality Awards in the USA
  • Effect of Business Excellence on Organizational Performance
  • Impact of Stakeholder Management Social Initiative Participation on Shareholder Returns
  • Share Price Performance Considering Market and Industry Effects
  • Study to Test the Structure of the Baldrige Model
  • Examination of the Criterion Weightings
  • Summary

Part Two: The Excellence Frameworks

• 3. Overview of the National and International Quality Awards

  • Introduction
  • A Summary Guide to the Excellence Models
  • Comparison of the Frameworks
  • The ISO9000:2000
  • Award Listings and Contact Points
  • Summary

• 4. The Malcolm Baldrige National Quality Award

  • Introduction
  • Background to the Baldrige Award
  • The Baldrige Award Criteria Purpose and Goals
  • The Criteria’s Core Values and Concepts
  • Baldrige Award Criteria Framework
  • The Award Process
  • How the Baldrige Award Framework Has Evolved
  • Summary

  Appendices:

  • Baldrige Award Winners
  • Education Criteria Core Values and Concepts
  • Healthcare Criteria Core Values and Concepts
  • Example of Breakdown of Categories
  • Sample Feedback Report Comments
  • Examination Items Scoring Dimensions

• 5. The European Quality Award

  • Introduction
  • Background to EFQM and the Awards
  • The Development of the EFQM Excellence Model®
  • The European Quality Award Process
  • Evaluation Against the EFQM Excellence Model®
  • How the EFQM Excellence Model® Has Evolved
  • Summary

• 6. The Deming Prize

  • Introduction
  • Background to the Deming Prize
  • The Deming Prize Framework
  • Evaluation Against the Framework – The Role of the QC-Diagnosis
  • Deming Prize Award Process
  • How the Deming Prize Has Evolved
  • Summary

• 7. National and Regional Quality Awards

  • Introduction
  • The Canada Awards for Excellence
  • The Australian Business Excellence Awards
  • The Singapore Quality Award
  • The UK Excellence Award
  • UK Regional Quality Awards
  • The Common Assessment Framework
  • Summary

• 8. The ISO9000 Quality Management System

  • Introduction
  • Background to the Standard
  • Applying the ISO9000 Standard
  • ISO9001:2000 – The Requirements Standard
  • The Certification Process
  • Company Evaluation Against the Standard – The Internal Quality Assessment Process
  • The ISO9004:2000 Performance Improvement Standard
  • Summary

Part Three: Self-Assessment

• 9. The Key Steps in Self-Assessment

  • Introduction
  • Choosing the Framework
  • Forming the Assessment Team
  • Collecting the Information
  • Assessment and Scoring
  • Consensus
  • The Site-Visit Process – Clarification and Verification
  • Feedback
  • Action Planning
  • Summary

  Appendix:

  • The Feedback Report

• 10. Approaches to Self-Assessment

  • Introduction
  • Questionnaire and Survey Approaches
  • The Matrix Approach
  • The Workshop Approach
  • The Pro-Forma Approach
  • Award-Type Processes
  • E-Approaches
  • Hybrid Approaches
  • Process Assessments
  • Comparison of Approaches
  • Summary

  Appendix:

  • BQF SNAPSHOT – A Software Tool for Self-Assessment

• 11. Building an Excellence Platform

  • Introduction
  • Introduction to the Self-Assessment Roadmap
  • Aspects of the Self-Assessment Roadmap
  • Using the Roadmap
  • Summary

• 12. Writing an Award Submission Document

  • Introduction
  • Background to the Case Study
  • Outline Plan for an Award Submission Self-Assessment
  • Description of Individual Results Streams
  • Summary

 

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