Baldrige Award Winning Quality How to Interpret the Baldrige Criteria for Performance Excellence Baldrige Award Winning Quality 17th Edition by Mark Graham Brown ISBN 1420080148 9781420080148
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Product details:
ISBN 10: 1420080148
ISBN 13: 9781420080148
Author: Mark Graham Brown
The Definitive Guide to Mastering the Baldrige Award
Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation’s leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.
Table of contents:
CHAPTER 1: Understanding the Malcolm Baldrige National Quality Award
CHAPTER 2: Preparing an Application for the Baldrige Award
CHAPTER 3: Key Themes and Relationships Among the Criteria
CHAPTER 4: Understanding the Baldrige Award Scoring Scale
CHAPTER 5: Interpreting the Criteria for the Organizational Profile
CHAPTER 6: Interpreting the Criteria for Leadership (1)
CHAPTER 7: Interpreting the Criteria for Strategic Planning (2)
CHAPTER 8: Interpreting the Criteria for Customer and Market Focus (3)
CHAPTER 9: Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
CHAPTER 10: Interpreting the Criteria for Workforce Focus (5)
CHAPTER 11: Interpreting the Criteria for Process Management (6)
CHAPTER 12: Interpreting the Criteria for Results (7)
CHAPTER 13: Preparing for a Site Visit
CHAPTER 14: Using a Baldrige Assessment as a Strategic Planning Tool
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Tags: Mark Graham Brown, Baldrige, Award, Winning, Quality, Interpret, Criteria, Performance, Excellence