Business Correspondence A Guide to Everyday Writing Intermediate 2nd Edition by Lin Lougheed ISBN 0130897922 9780130897923
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Product details:
ISBN 10: 0130897922
ISBN 13: 9780130897923
Author: Lin Lougheed
Business Correspondence, Second Edition introduces adult ESL students to the proper formats and approaches to use in basic office communication. It offers students extensive contextualized practice, while extra grammar and punctuation exercises boost students’ basic English skills. Because each chapter centers around an office situation, students are exposed to real language in real situations.
Key features:
- Extensive guided practice in understanding and preparing business correspondence.
- Numerous models of appropriate business correspondence, all based on authentic documents.
- That’s Good Business! boxes provide practical tips about business practice and etiquette.
- Provides practice with correspondence in employee relations, customer relations, and personal business letters.
- Activities on business style, grammar and usage, and mechanics.
- Enhanced reference section, with practical tips about business practices, can be removed and carried as a minibook.
- A complete answer key for self-study.
Table of contents:
UNIT 1: Writing a Cover Letter
UNIT 2: Replying to a Job Applicant
UNIT 3: Requesting a Service
UNIT 4: Confirming a Service
UNIT 5: Ordering Supplies
UNIT 6: Confirming an Order
UNIT 7: Requesting Information
UNIT 8: Providing Information
UNIT 9: Writing Claim Letters
UNIT 10: Writing Adjustment Letters
UNIT 11: Writing Reminder Letters and Collection Letters
UNIT 12: Replying to Reminder Letters and Collection Letters
UNIT 13: Writing Employee Relation Letters
UNIT 14: Writing Customer Relations Letters
UNIT 15: Writing Personal Business Letters
Reference
Glossary
Answer Key
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Tags: Lin Lougheed, Business, Correspondence, Guide, Everyday, Writing, Intermediate