Change or Die The Business Process Improvement Manual 1st Edition by Maxine Attong, Terrence Metz ISBN 1040083390 9781040083390

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Product details:

ISBN 10: 1040083390

ISBN 13: 9781040083390

Author:  Maxine Attong, Terrence Metz 

Change or Die: The Business Process Improvement Manual 1st Edition: Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die – The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions. Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors’ ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find: Objectives and deliverables clearly identified Real-world examples from companies the authors have worked with—presented using a global manufacturer as an example Activities, questionnaires, and examples A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage This resource-rich book includes downloadable resources with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires—tools designed to ease each participant’s path to project success.

 

Change or Die: The Business Process Improvement Manual 1st Edition Table of contents:

• Chapter 1 (6 pages) – Case study: URHere Co.
• Chapter 2 (12 pages) – Vision and goals
• Chapter 3 (10 pages) – Change management
• Chapter 4 (18 pages) – Stakeholder analysis
• Chapter 5 (10 pages) – Core process
• Chapter 6 (8 pages) – Business process improvement
• Chapter 7 (8 pages) – Facilitation and business process improvement methodology
• Chapter 8 (10 pages) – The case for business process improvement
• Chapter 9 (24 pages) – Tools for business process improvement
• Chapter 10 (4 pages) – Process selection
• Chapter 11 (4 pages) – Process characteristics
• Chapter 12 (6 pages) – Workflow diagrams
• Chapter 13 (8 pages) – Workflow characteristics
• Chapter 14 (4 pages) – Phase gate one
• Chapter 15 (8 pages) – Dreams of the process
• Chapter 16 (18 pages) – Process measurements
• Chapter 17 (8 pages) – Strengths and weaknesses
• Chapter 18 (6 pages) – Business process improvement planning
• Chapter 19 (4 pages) – Phase gate two
• Chapter 20 (12 pages) – Assumptions and rules
• Chapter 21 (12 pages) – Improve the process
• Chapter 22 (4 pages) – Phase gate three
• Chapter 23 (12 pages) – Implementation plan
• Chapter 24 (4 pages) – Phase gate four
• Chapter 25 (8 pages) – Procedures
• Chapter 26 (10 pages) – Audit
• Chapter 27 (2 pages) – Phase gate five
• Chapter 28 (8 pages) – Wrap-up

 

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