Conducting the Reference Interview A HowToDoIt Manual for Librarians 2nd Edition by Catherine Sheldrick Ross, Kirsti Nilsen, Marie Radford ISBN 155570655X 9781555706555

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians 2nd Edition by Catherine Sheldrick Ross, Kirsti Nilsen, Marie L. Radford – Ebook PDF Instant Download/Delivery: 155570655X, 978-1555706555

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Product details:

ISBN 10: 155570655X

ISBN 13: 978-1555706555

Author:  Catherine Sheldrick Ross, Kirsti Nilsen, Marie L. Radford 

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians 2nd Edition: Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting – email, text messaging, social networking websites – as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers’ advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. “Booklist”‘s praise of the previous edition holds true with this new edition: ‘The work is laudable for its practicality, clarity, cogency, and supportive data…In short, an essential read for all current and future reference librarians’.

 

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians 2nd Edition Table of contents:

1. Why bother with a reference interview?
2. Setting the stage for the reference interview: the first thirty seconds
3. Finding out what they really want to know
4. Beyond negative closure
5. Special contexts for the reference interview
6. The reference encounter in virtual environments
7. The readers’ advisory interview
8. Establishing policy and training for the reference interview

 

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