(EBOOK PDF)Electronic Bill Presentment and Payment Advanced Emerging Communications Technologies 1st Edition by Kornel Terplan 9781135508913 1135508917 full chapters

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• ISBN 10:1135508917 

• ISBN 13:9781135508913

• Author:Kornel Terplan 

Electronic Bill Presentment and Payment
Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic bi                                                                                                                                                 

Electronic Bill Presentment and Payment Advanced Emerging Communications Technologies 1st Table of contents:

 The Author
Chapter 1: Introduction to EBPP
1.1 Definition of Electronic Bill Presentment and Payment
1.2 EBPP Service Types and Basic Business Models
1.3 EBPP Evolution Phases
1.4 EBPP Entities and Players
1.5 Who Is Using Electronic Bill Presentment and Payment?
1.7 Driving Forces for EBPP
1.8 Challenges to EBPP
1.9 Summary
Chapter 2: The Billing Process
2.1 Creation of the Bill
2.2 Presentment of the Bill
2.3 Payment
2.4 Comparison of Paper-Based and Electronic Solutions
2.5 Operational Aspects
2.6 Summary
Chapter 3: Business Models for EBPP
3.1 Business Model: Biller Direct
3.2 Business Model: E-Mail
3.3 Business Model: Consolidator Alternatives
3.4 Business Model: Consumer-Centric Aggregation
3.5 Business Model: Use of Portals
3.6 Business Model: Service Bureau
3.7 Business Model: Application Service Provider
3.8 Business Model: Invited Pull
3.9 Comparison of Business Models
3.10 Summary
Chapter 4: Value-Added Attributes of EBPP
4.1 Value-Added Features to EBPP Core Solutions
4.2 Electronic-Component Composition
4.3 Content Authoring and Deployment
4.4 Customer Relationship Management (CRM)
4.5 Use of EBPP for Business-to-Business (B2B) Relationships
4.6 Use of EBPP for Business-to-Consumer (B2C) Relationships
4.7 Use of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) Environments
4.8 Real-Time and Convergent Mediation
4.9 Summary
Chapter 5: Risks, Security, and Privacy with EBPP Business Models and Solutions
5.1 The EBPP Security Assurance Process
5.2 Security Risks with EBPP
5.3 Security Solutions
5.4 Data Privacy
5.5 Legal Issues
5.6 Identrus Case Study
5.7 Open Platform for Security (OPSEC)
5.8 Summary
Chapter 6: Documentation and Payment Standards for EBPP
6.1 Documentation Standards
6.2 Payment Standards
6.3 Alliances among EBPP Entities
6.4 Summary
Chapter 7: EBPP Service Providers and Products
7.1 Software Vendors and Application Service Providers
7.2 Financial Service Providers
7.3 Billing Service Providers
7.4 Consolidators and Aggregators
7.5 Portals, Distributors, and Exchanges
7.6 Document and Postal Service Outsourcers
7.7 Service Bureaus
7.8 The Selection Process
7.9 Summary
Chapter 8: EBPP Operating Concepts
8.1 Fault and Performance Management
8.2 Storage Management
8.4 Support Systems and Management Applications
8.5 Integration of Core and Management Applications
8.6 Summary
Chapter 9: Case Studies of Successful EBPP Implementations
9.1 Case Study 1 — HTC with WebOSS to Implement EBPP
9.2 Case Study 2 — CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and Payment
9.3 Case Study 3 — The Pitney Bowes Story
9.4 Summary
Chapter 10: Summary and Trends of Designing, Implementing, and Operating EBPP Solutions
10.1 Benefits of Offering and Using EBPP
10.2 Positioning EBPP
10.3 Key Issues to Be Solved for Successful EBPP Applications
10.4 Successful Business Models — Impact of Demographics
10.5 Regional Expectations
10.6 Summary
Acronyms
Bibliography

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