Fundamentals of Performance Improvement Optimizing Results Through People Process and Organizations 3rd edition by Darlene Van Tiem, James Moseley, Joan Dessinger 9781118222041 1118222040

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ISBN 10: 1118222040
ISBN 13: 9781118222041 
Author: Darlene Van Tiem, James Moseley, Joan Dessinger

Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.

“It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?”
—Cedric T. Coco, CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies

“Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.”
—Diana Whitney, PhD, president, Corporation for Positive Change

“If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.”
—James A. Pershing, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University

“Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.”
—Daljit Singh, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia

Fundamentals of Performance Improvement Optimizing Results Through People Process and Organizations 3rd Table of contents:

List of Figures
List of Tables
List of Exhibits
List of Case Studies
List of Performance Support Tools
Acknowledgments
Foreword—The Practice of Performance Improvement
Foreword—Fundamentals of Performance Technology
Foreword—Performance Improvement Interventions
Introduction

Section 1: Performance Improvement and the Performance Improvement/HPT Model
Chapter 1: Overview of Performance Improvement
Chapter 2: Performance Improvement/HPT Model—An Overview
Chapter 3: Change Management
Case Study 1.1: Boutique Marketing Company
Case Study 1.2: Strategic Performance Management in Georgia Education
Case Study 1.3: Reducing Municipal Strife Through Engagement
Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally
Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects That Yield Results

Section 2: Performance Analysis
Chapter 4: Overview of Performance Analysis
Chapter 5: Organizational Analysis
Chapter 6: Environmental Analysis
Chapter 7: Gap Analysis
Chapter 8: Cause Analysis
Case Study 2.1: The Blake Company/Mutschler Kitchens
Case Study 2.2: Physician Performance Report Accuracy and Timeliness

Section 3: Intervention Selection, Design, and Development
Chapter 9: Intervention Selection
Chapter 10: Learning Interventions
Chapter 11: Performance Support Interventions
Chapter 12: Job Analysis/Work Design Interventions
Chapter 13: Personal Development Interventions
Chapter 14: HRD Interventions
Chapter 15: Organizational Communication Interventions
Chapter 16: Organization Design and Development
Chapter 17: Financial Systems Interventions
Chapter 18: Intervention Design
Chapter 19: Making the Business Case
Chapter 20: Intervention Development
Case Study 3.1: No Room for Error: Saving a Multi-Office Dental Practice in Michigan
Case Study 3.2: Acquisition of Westford Bank by Spring Harbor Bank
Exhibit 3.1: Information Technology Company Aligns Workforce to Business Strategy and Direction

Section 4: Intervention Implementation and Maintenance
Chapter 21: Intervention Implementation and Maintenance
Chapter 22: Techniques for Implementation and Maintenance
Case Study 4.1: Church Pension Fund: The GREAT Model
Case Study 4.2: St. Luke Lutheran Church and School

Section 5: Intervention Evaluation
Chapter 23: Overview of Evaluation
Chapter 24: Planning and Conducting Evaluation
Case Study 5.1: ABC Automotive Company—Dealership Sales and Marketing Academy
Case Study 5.2: Community Healthcare Association of the Dakotas: A Five-Level Evaluation Model

Appendices
Appendix A: ISPI’s Performance Technology Standards
Appendix B: Certified School Improvement Specialist Standards
Appendix C: ISPI’s Code of Ethics
Glossary
About the Authors
Name Index
Subject Index
End User License Agreement

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