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IT Service Management Foundation Practice Questions For ITIL Foundation Exam Candidates Second Edition by Tony Gannon, Nigel Mear, Steve Mann ISBN 1780171145 9781780171142

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IT Service Management Foundation Practice Questions For ITIL Foundation Exam Candidates Second edition Tony Gannon Digital Instant Download

Author(s): Tony Gannon, Nigel Mear, Steve Mann
ISBN(s): 9781780171142, 1780171145
Edition: 2
File Details: PDF, 4.47 MB
Year: 2012
Language: english
SKU: EB-4144468 Category: Tags: , ,

IT Service Management Foundation Practice Questions For ITIL Foundation Exam Candidates Second Edition by Tony Gannon, Nigel Mear, Steve Mann – Ebook PDF Instant Download/Delivery: 1780171145, 9781780171142

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Product details:

ISBN 10: 1780171145 

ISBN 13: 9781780171142

Author: Tony Gannon, Nigel Mear, Steve Mann

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

Table of contents:

SECTION 1: EXAMINATION AND QUESTION TYPES

  • 1: Service Management Examination

  • 2: Multiple-Choice Questions

SECTION 2: FOUNDATION PRACTICE QUESTIONS

  • 3: Service Management as a Practice

  • 4: The Service Lifecycle

  • 5: Service Strategy

  • 6: Service Design

  • 7: Service Transition

  • 8: Service Operation

  • 9: Functions

  • 10: Continual Service Improvement

  • 11: Process

  • 12: Technology and Architecture

  • 13: Sample Questions from Across the Lifecycle

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Tags: Tony Gannon, Nigel Mear, Steve Mann, IT Service Management, Foundation, Practice Questions, ITIL, Exam Candidates