Making Microfinance Work Managing for Improved Performance 1st Edition by Craig Churchill, Cheryl Frankiewicz ISBN 9221186571 9789221186571

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Product details: 

ISBN 10: 9221186571

ISBN 13: 9789221186571 

Author: Craig Churchill, Cheryl Frankiewicz 

Microfinance has long been recognized as having significant potential to create jobs and reduce poverty. But to meet the twin challenges of growth and sustainability, managers of microfinance institutions (MFIs) must not only understand essential management functions: they must also be armed with innovative ideas and strategies to succeed in today’s increasingly competitive environment. This book provides a valuable overview of the key management principles necessary to optimize the services of MFIs. The book examines the markets and marketing of MFIs and captures the different ways that managers can communicate the value of their products and services. It offers strategies to prevent risk from occurring and, if it does occur, explains how to rectify the situation. Practical techniques for allocating costs and determining prices are also highlighted, as well as the importance of plans, budgets and reports. In a clear, easy to follow presentation, the book includes illustrations and case studies to assist managers in applying the concepts outlined in the text.

Table of contents:

Part I. Introduction to Microfinance Management

1. The Manager’s Mandate
2. Financial Services and the Poor
3. Institutional Options
4. Strategic Direction

Part II. Markets and Marketing
Introduction
5. Microfinance Market Research
6. Product Development
7. Communicating Value
8. Customer Service
9. Customer Loyalty

Part III. Managing Risks
10. Introduction to Risk Management
11. Credit Risk
12. Staff Fraud and Security Risk
13. External Risks

Part IV. Organizational Architecture
Introduction
14. Human Resource Management
15. Institutional Culture
16. Organizational Structure
17. Using Organizational Architecture to Manage Growth

Part V. Towards Greater Efficiency and Productivity
18. Understanding Efficiency and Productivity
19. Performance Incentives
20. New Technologies
21. Managing Change
22. Costing and Pricing
23. Plans, Budgets and Reports
24. Managing Performance

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Tags: Craig Churchill, Cheryl Frankiewicz, Microfinance, Managing, Improved Performance