Sale!

Making Work Visible Ethnographically Grounded Case Studies of Work Practice 1st Edition by Margaret H Szymanski,Jack Whalen ISBN 0521176654 978-0521176651

Original price was: $50.00.Current price is: $35.00.

Making Work Visible Ethnographically Grounded Case Studies of Work Practice 1st Edition Margaret H. Szymanski (Ed.) Digital Instant Download

Author(s): Margaret H. Szymanski (ed.), Jack Whalen (ed.)
ISBN(s): 9780521190725, 052119072X
Edition: 1st
File Details: PDF, 2.93 MB
Year: 2011
Language: english
SKU: EB-2475218 Categories: , Tags: ,

Making Work Visible Ethnographically Grounded Case Studies of Work Practice 1st Edition by Margaret H. Szymanski, Jack Whalen – Ebook PDF Instant Download/Delivery: 0521176654, 978-0521176651

Full download Making Work Visible Ethnographically Grounded Case Studies of Work Practice 1st Edition after payment

 

 

Product details:

ISBN 10: 0521176654

ISBN 13: 978-0521176651 

Author: Margaret H. Szymanski, Jack Whalen 

In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working at PARC, its internal research center at the time (now an independent wholly owned subsidiary). The PARC legacy resulting from this work is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of PARC and Xerox’s social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 initiative at Xerox to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.

Table of contents:

Part I. Work Practice Study in Historical Context:
1. Work practice and technology: a retrospective Lucy Suchman
2. Engineering investigations: what is made visible in making work visible? Wes Sharrock and Graham Button
Part II. Applying Work Practice Methods:
3. Uncovering the unremarkable Peter Tolmie
4. Work practices to understand the implications of nascent technology Francoise Brun-Cottan and Patricia Wall
5. Tokyo to go: using field studies to inform the design of a mobile leisure guide for Japanese youth Diane J. Schiano and Victoria Bellotti
Part III. Practices around Documents:
6. Exploring documents and the future of work Jennifer Watts Englert, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis and Gabriele McLaughlin
7. New ways of working: the implications of work practice transitions Mary Ann Sprague, Nathaniel Martin and Johannes A. Koomen
8. Behind the scenes: the business side of medical records Nathaniel Martin and Patricia Wall
9. Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry Tommaso Colombino, David Martin, Jacki O’Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland and Antonietta Grasso
Part IV. The Customer Front:
10. Integrated customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen
11. Interactions at a reprographics store Erik Vinkhuyzen
12. Ethnography-inspired technology for remote help-giving Jacki O’Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso and Frederic Roulland
13. Sign of the times at the department store: replacing paper with electronic signs Johannes A. Koomen
Part V. Learning and Knowledge Sharing:
14. Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G. Bobrow
15. Designing document solutions for airline maintenance advisories Patricia Wall and Johannes A. Koomen
16. Transforming information system design: enabling users to design Yutaka Yamauchi
17. Rethinking how projects are managed: meeting communication across the organizational hierarchy Erik Vinkhuyzen and Nozomi Ikeya
Part VI. Competency Transfer:
18. Fujitsu learned ethnography from PARC: establishing the social science center Koji Kishimoto with a preface by Jack Whalen
19. The work practice center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall and Johannes A. Koomen
20. Transferring ethnographic competence: personal reflections on the past and future of work practice analysis Brigitte Jordan.

People also search for:

making work visible
    
making yourself visible at work
    
how to make your work more visible
    
how to be visible at work
    
how to be more visible at work

Tags: Margaret H Szymanski, Jack Whalen, Making Work Visible, Ethnographically Grounded, Case Studies of Work Practice