Mediation For Managers Getting Beyond Conflict to Performance People Skills for Professionals 1st Edition by John Crawley, Katherine Graham ISBN 1857884876 9781857884876

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Product details:

ISBN 10: 1857884876

ISBN 13: 9781857884876 

Author:  John Crawley, Katherine Graham 

Mediating managers can often deal with different demands, personalities, and behaviors. Discover how to set a positive example on a professional and personal level with Mediation for Managers. Readers will learn to eliminate the stress, illness, and staff losses than can result from conflict, and extract positive results from managed conflicts.

Table of contents:

Part I: Understanding Mediation

1. The Potential of Mediation
2. The Cost and Value of Conflict
3. The Mediation Approach

Part II: Mediation in Action
4. A Map of the Process
5. Working with the Parties Separately
6. A Joint Mediation Session
7. Moving On
8. Mediating a High-Conflict Situation
9. Using Mediation for Group Disputes

Part III: Day-to-Day Mediation Skills
10. Maintaining Dialogue under Pressure
11. Responding Constructively to the “Isms”
12. Investigating Sensitive Issues
13. Getting Mediation into Your Organization

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Tags: John Crawley, Katherine Graham, Mediation, Managers, Conflict, Performance, People, Skills, Professionals