People CMM a framework for human capital management 2nd Edition by Bill Curtis, William Hefley, Sally Miller 9780321553904 032155390X

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Product details:

ISBN 10: 032155390X
ISBN 13: 9780321553904 
Author: Bill Curtis, William Hefley, Sally Miller

Organizations are now competing in two markets, one for their products and services and one for the talent required to produce or perform them. Success in the former is determined by success in the latter. The ability to compete is directly related to the ability to attract, develop, motivate, organize, and retain the talented people needed to accomplish strategic business objectives.

The People CMM, as documented in this authoritative book, is a framework for human capital management. Broadly adopted by small and large organizations worldwide, it provides proven tools for addressing strategic workforce and critical people issues. It helps organizations:

• Establish workforce practices aligned with current and future business objectives
• Characterize the maturity of workforce practices
• Guide a program of continuous workforce development
• Integrate workforce development with continual process improvement

People CMM®, Second Edition,documents Version 2 of the People CMM and

• Describes practices for each maturity level, with guidance on how to interpret and apply them
• Explains capabilities for workforce development at each maturity level
• Shows how to apply the framework as a workforce assessment standard and a guide in planning and implementing improvement
• Presents case studies to illustrate how the People CMM has lead organizations to effective, repeatable, and lasting success in workforce development

The book is aimed at people responsible for developing and implementing human capital strategies and plans in their organizations, managing or developing the workforce, implementing advanced workforce practices, nurturing teams, and transforming organizational culture. It is especially useful for businesses undergoing critical organizational changes.

People CMM a framework for human capital management 2nd Table of contents:

Part One: The People Capability Maturity Model Overview: Background, Concepts, Structure, and Usage 

Chapter 1: The Process Maturity Framework 

1.1 Organizational Maturity 

1.2 What Is the People CMM? 

1.3 Factors Driving the Demand for the People CMM 

1.4 What Is the Process Maturity Framework? 

1.5 Why Did the People CMM Emerge in the Software Industry? 

1.6 How Is the People CMM Being Applied? 

Chapter 2: Increasing Organizational Capability through the People CMM 

2.1 Maturity Levels in the People CMM 

2.2 Behavioral Characteristics of Maturity Levels

Chapter 3: People CMM Process Areas

3.1 Process Area 

3.2 The Process Areas of the People CMM 

Chapter 4: The Architecture of the People CMM 

4.1 Structural Components of the People CMM 

4.2 Maturity Levels 

4.3 Process Areas 

4.4 Goals 

4.5 Practices 

4.6 Required, Expected, and Informative Components 

Chapter 5: Relationships among Process Areas 

5.1 A System of Related Practices 

5.2 Process Area Threads in the People CMM 

Chapter 6: Interpreting the People CMM 

6.1 Interpreting the Practices 

6.2 Organizational Roles and Structure 

6.3 Implementation Issues 

6.4 Institutionalization Issues 

6.5 Maturity Level Concerns 

6.6 Applying Professional Judgment 

Chapter 7: Using the People CMM 

7.1 Uses of the People CMM

7.2 Approaches Taken in Applying the People CMM 

7.3 The IDEAL Life Cycle Model for Improvement 

7.4 The People CMM as a Guide for Improving Workforce Practices 

7.5 The People CMM as a Basis for Understanding Organizational Workforce Capability 

7.6 Implementing a People CMM-Based Improvement Program 

Chapter 8: Using Scampi with People CMM 

8.1 SCAMPI with People CMM Appraisal Method 

8.2 SCAMPI with People CMM–Class A Appraisals 

8.3 SCAMPI with People CMM–Class B Appraisals 

8.4 SCAMPI with People CMM–Class C Appraisals 

8.5 Multimodel Appraisals 

Chapter 9: Experience with the People CMM 

9.1 Adoption of the People CMM 

9.2 Benefits of People CMM Adoption

9.3 Benefits Vary by Maturity Level Achieved 

Chapter 10: Case Studies in Applying the People CMM 

10.1 Overview of the Case Studies 

10.2 Boeing 

10.3 Pfizer Worldwide Technology 

10.4 Intel Information Technology 

10.5 Ericsson 

10.6 Accenture 

10.7 Club Mahindra 

10.8 HCLT BPO 

10.9 Tata Consultancy Services 

10.10 Conclusion 

Part Two: Process Areas of the People Capability Maturity Model

The Managed Level: Maturity Level 2 

Staffing 

Communication and Coordination 

Work Environment 

Performance Management 

Training and Development 

Compensation 

The Defined Level: Maturity Level 3 

Competency Analysis 

Workforce Planning 

Competency Development 

Career Development 

Competency-Based Practices 

Workgroup Development 

Participatory Culture 

The Predictable Level: Maturity Level 4 

Competency Integration 381

Empowered Workgroups 395

Competency-Based Assets 

Quantitative Performance Management 

Organizational Capability Management 

Mentoring 

The Optimizing Level: Maturity Level 5 

Continuous Capability Improvement 

Organizational Performance Alignment 

Continuous Workforce Innovation 

Part Three: Appendices 

Appendix A: References 

Appendix B: Acronyms 

Appendix C: Glossary of Terms

Appendix D: Practice-to-Goal Mappings for People CMM Process Areas 

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