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Personal Conflict Management Theory and Practice 2nd Edition by Suzanne Mccorkle, Melanie Reese ISBN 1138210986 9781138210981

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Author(s): Suzanne Mccorkle, Melanie Reese
ISBN(s): 9781138210981, 1138210986
Edition: 2
File Details: PDF, 2.39 MB
Year: 2017
Language: english
SKU: EB-33367870 Categories: , Tags: ,

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ISBN 10: 1138210986 
ISBN 13: 9781138210981
Author: Suzanne Mccorkle, Melanie Reese

Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The volume caps off its investigation of interpersonal conflict with chapters that: provide tools to analyze one’s conflicts and better choose strategic responses; examine the role of anger and apology during conflict; explore mediation technique; and evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.

Personal Conflict Management Theory and Practice 2nd Table of contents:

Part I: Understanding Conflict (Theoretical Foundations)

  • Chapter 1: The Nature of Personal Conflict
    • What is conflict? Definitions and types of conflict.
    • The positive and negative aspects of conflict.
    • Common myths and perceptions about conflict.
  • Chapter 2: Communication and Conflict
    • The role of communication in escalating and de-escalating conflict.
    • Verbal and nonverbal communication in conflict situations.
    • Listening skills and their importance.
  • Chapter 3: Personal Styles of Conflict
    • Introduction to various conflict styles (e.g., competing, accommodating, avoiding, collaborating, compromising).
    • Assessing your own conflict style and its implications.
    • Understanding the styles of others.
  • Chapter 4: Power and Conflict
    • Defining power in relationships.
    • Sources of power and their impact on conflict dynamics.
    • Ethical use of power.
  • Chapter 5: Emotions in Conflict
    • The role of emotions (anger, fear, frustration) in personal conflict.
    • Managing emotional responses.
    • Emotional intelligence in conflict resolution.

Part II: Managing Conflict Effectively (Practical Skills)

  • Chapter 6: Analyzing Conflict
    • Tools and frameworks for deconstructing conflict situations.
    • Identifying interests, needs, and positions.
    • Mapping conflict.
  • Chapter 7: Negotiation Skills
    • Principles of effective negotiation.
    • Distributive vs. integrative bargaining.
    • BATNA (Best Alternative to a Negotiated Agreement).
  • Chapter 8: Mediation and Facilitation
    • Understanding third-party roles in conflict.
    • Introduction to mediation processes and techniques.
    • When and how to seek third-party assistance.
  • Chapter 9: De-escalation Techniques
    • Strategies for reducing tension and hostility.
    • Creating a constructive environment for discussion.
    • Responding to difficult behaviors.
  • Chapter 10: Forgiveness and Reconciliation
    • The process of forgiveness in personal relationships.
    • Steps toward reconciliation after conflict.
    • The importance of apology.

Part III: Specific Conflict Contexts and Challenges

  • Chapter 11: Conflict in Intimate Relationships
    • Unique dynamics of conflict in romantic partnerships and families.
    • Communication patterns in relational conflict.
  • Chapter 12: Conflict in the Workplace
    • Addressing workplace disputes.
    • Supervisor-employee conflicts, peer conflicts.
    • Organizational conflict resolution systems.
  • Chapter 13: Intercultural and Intergroup Conflict
    • The impact of cultural differences on conflict.
    • Addressing prejudice and discrimination in conflict.
  • Chapter 14: Technology and Conflict
    • Conflict in online environments (social media, email).
    • The challenges and opportunities of digital communication in conflict.
  • Chapter 15: Ethical Considerations in Conflict Management
    • Morality and fairness in resolving disputes.
    • Building trust and maintaining integrity.

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Tags: Suzanne Mccorkle, Melanie Reese, Conflict, Management