Talking Business Making Communication Work 1st Edition by David Clutterbuck, Sheila Hirst – Ebook PDF Instant Download/Delivery: 0750654996, 9780750654999
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Product details:
ISBN 10: 0750654996
ISBN 13: 9780750654999
Author: David Clutterbuck, Sheila Hirst
Internal communication is a growing field with the number of specialists increasing worldwide. In spite of this, and vast increases in spending on communication, research shows that organizations are finding it difficult to raise the number of employees who feel well informed.
Now, more than ever, internal communication does not just concern communication managers. In today’s lean organizations line managers are taking on more and more of the burden of employee communication and managers of remote offices have to be their own communication managers.
‘Talking Business: making communication work’ addresses the key issues in communication within organizations, supported by case studies taken from experience of working with global businesses. It provides a coherent theory of business communication and shows how a radical difference to communication practice and business performance can be made. The authors employ an interactive structure throughout with signposts to link related cases and chapters.
Table of contents:
Chapter 1: Business performance and communication excellence
Chapter 2: Some core tools and concepts in employee communication
Chapter 3: The internal community of communication
Chapter 4: The employee as stakeholder – a crisis of identity
Chapter 5: Vision and values: mirage and sentiment?
Chapter 6: Communication during radical change
Chapter 7: Communicating the brand: the pivotal role of employees
Chapter 8: M&A (mayhem and anarchy?)
Chapter 9: Building communication capability through interpersonal competence
Chapter 10: Building communication capability through technology
Chapter 11: Consolidating communication capability
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Tags: David Clutterbuck, Sheila Hirst, Talking Business, Communication, Work


