The Theory and Practice of Change Management 4th Edition by John Hayes – Ebook PDF Instant Download/Delivery: 1137275340, 9781137275349
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Product details:
ISBN 10: 1137275340
ISBN 13: 9781137275349
Author: John Hayes
Why are some organizations, such as Google, Toyota and Xerox, so successful, while others seem destined to fail? The answer lies in how they manage change. New technology and regulations, blurred organizational boundaries, and an increasingly globalized workforce present opportunities and threats that managers must address if organizations are to survive and prosper.
John Hayes’ best-selling textbook provides you with the skills you will need as a future manager or leader to identify the necessity for change and ensure its successful implementation. Its hands-on approach includes a number of ‘change tools’ that you can apply to various change scenarios, exercises which invite you to reflect on your experience of change in everyday life, and a host of case studies and examples based on real-life organizations worldwide. These practical features are underpinned by a theoretical framework presenting change as a flexible yet controlled sequence of activities.
Table of contents:
PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE
1. Process Models of Change
2. Leading Change: A Process Perspective
3. Patterns of Change
PART II: RECOGNISING THE NEED FOR CHANGE
4. Recognising the Need or Opportunity for Change
5. Starting the Change
6. Building Change Relationships
PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED
7. Diagnosis
8. Gathering and Interpreting Information
PART IV: LEADING AND MANAGING THE PEOPLE ISSUES
9. The Role of Leadership in Change Management
10. Power, Politics and Stakeholder Management
11. Communicating Change
12. Motivating Others to Change
13. Supporting Others through Change
PART V: PLANNING
14. Shaping Implementation Strategies
15. Developing a Change Plan
16. Types of Intervention
17. Action Research
18. Appreciative Inquiry
19. Training and Development
20. High Performance Development
21. Business Process Reengineering
22. Lean
23. Culture Profiling
24. Selecting Interventions
PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS
25. Implementing Change
26. Reviewing and Keeping the Change on Track
PART VII: SUSTAINING CHANGE
27. Making Change Stick
28. Spreading Change
PART VIII: LEARNING
29. Individual and Collective Learning
30. Pulling it All Together: A Case Study.
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